Service Contract

SUBJECT

The subject of this contract is the determination of the rights and obligations of the parties in relation to the sale and delivery of the product, whose features and sale price are specified below and which has been ordered online by the PURCHASER through the website of the SELLER with the domain name http://www. guvenplus.com.tr, pursuant to the provisions of the Consumer Protection Act no. 4077 and of the Regulations on the Terms and Procedures for the Execution of Distant Contracts.


GENERAL PROVISIONS

1.1- The PURCHASER hereby declares that he/she has read and been informed of the preliminary information regarding the basic features of the concerned product, the sale price, the form of payment and the delivery on the website of the SELLER with the domain name http://www. guvenplus.com.tr and that he/she has provided the necessary confirmation thereof.

1.2- The concerned product that constitute the subject matter of this Contract shall be delivered to the PURCHASER, or to the person/organization at the address that the PURCHASER indicates, within the period laid down in the preliminary information on the website depending on the distance of the place of residence of the PURCHASER for each product and not exceeding the legally defined 30-day period.

1.3- If the product is to be delivered to a different person/organization than the PURCHASER, the SELLER may not be held responsible in the event that the concerned person/organization does not accept the delivery.

1.4- The SELLER shall be responsible for the delivery of the concerned product safely and completely, in compliance with the features specified in the order, and with the certificates of warranty and user manuals, if any.

1.5- For the delivery of the product, a signed version of this contract must be submitted to the SELLER and the sale price must be paid in the way that the PURCHASER prefers. If in any way the price of the product is not paid or the payment gets canceled in the bank records, the SELLER shall be deemed to be relieved of the responsibility to deliver the product.

1.6- In the case that the relevant bank or financial institution does not pay the price of the product to the SELLER as a result of a wrongful or unlawful use of the credit card of the PURCHASER by unauthorized persons not resulting from a fault of the PURCHASER, the product shall be sent to the SELLER within 3 days if it has been delivered to the PURCHASER. In such cases, costs of delivery shall be borne by the PURCHASER.

1.7- If the SELLER cannot deliver the concerned product within the specified period due to force majeure or extraordinary situations preventing the delivery such as adverse weather conditions or transportation cut-off, the SELLER shall be responsible for notifying the PURCHASER of the situation. In such cases, the PURCHASER shall be entitled to request the cancellation of the order, the replacement of the concerned product with an equivalent product, and/or the extension of the delivery period till the elimination of the impeding condition. If the PURCHASER cancels the order, the amount paid by him/her shall be fully paid back in cash within 10 days.

1.8- Faulty or broken products that have been sold with or without a certificate of warranty may be sent to the SELLER for necessary repair under the conditions of warranty; in such cases, costs of delivery shall be met by the SELLER. 

1.9- This contract shall enter into force once signed and submitted by the PURCHASER to the SELLER through facsimile or by post.

 

RIGHT TO WITHDRAW

The PURCHASER shall have the right of withdrawal within 7 days following the delivery of the product to himself/herself or to the person/organization at the address that he/she has indicated. In order to be able to use the right to withdraw, the SELLER shall be notified within the mentioned period through facsimile, e-mail or phone and the product must be unused under the provisions of article 6. If this right is to be used, it shall be mandatory to return the original invoice and a copy of the delivery receipt indicating that the product delivered to the PURCHASER or to a 3rd person has been returned to the SELLER. The price of the product shall be paid back to the PURCHASER within 7 days following the receipt of these documents. If the original invoice is not returned, the VAT and any other legal liabilities shall not be returned. The shipping costs relating to the products returned as a result of the use of the right to withdraw shall be met by the PURCHASER.

 

GENERAL PROVISIONS

2.1- Persons under the age of 18 years may not purchase from the SELLER.

2.2- The SELLER shall not be responsible for incorrect prices arising from typesetting or system errors.


RIGHT AND PROCEDURE TO RETURN

3.1 – The PURCHASER may also return the product after receiving the cargo in the cases of the delivery of a wrong or faulty product. In such cases, the shipping costs for the return of the product shall be borne by the SELLER. In such cases, the PURCHASER may also cancel the order and request the return of the price of the product. 


COMPETENT COURT

The Consumer Arbitration Committees (up to the amounts announced by the Ministry of Industry and Commerce) and the Consumer Courts in the place of residence of the PURCHASER or the SELLER shall be competent in the implementation of this contract.


The PURCHASER shall be deemed to accept all conditions of this contract upon the realization of the order.