ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM
Güven Plus Group Inc. provides service to its counselees concerning the matters of management organization, strategic management, marketing and international marketing strategies through its corporate service mentality. It satisfies the needs of enterprises and eliminates the deficiencies regarding ISO 10002 customer satisfaction management system, arranges scientific and technical training programs and conducts the registration procedures. ISO 10002 quality management "Customer Satisfaction" management system is assessed within a highly broad framework. It necessitates the formation of an international - not national - customer quality management system. According to the main opinion, the following points must be ensured; accessibility, complaint, solution systems, costs, privacy, principle of transparency, customer-oriented approaches, accountability, continuous improvement, commitment, communication, creation and application of customer satisfaction processes, permanent follow-up and operation of complaint forms, answers, solution systems and practices, being objective, following the continuity, analyzing, methods and systems of analysis, skills of refund and rapid operation. Especially the enterprises and institutions that produce service must get the ISO 10002 certification standard and apply it. It is necessary to use this system effectively and ensure its sustainability in big corporate enterprises and the companies producing service. It is thought that ISO 10002 standard complies with the ISO 9001. Therefore, enterprises must improve their current structures and receive professional support before certification. Güven Plus Group Inc. professionally supports the needs of the counseling enterprises and institutions in this matter and provides all kinds of service related to certification.